+ Zen Planner Member App?

Zen Planner runs our booking and payment system. When you sign up for a free trial, concession card or membership please download the Zen Planner Member App onto you phone. If new Sign-Up via this website, and then use your email address and the password you use to set yourself up to log into the App. You are able to book classes, purchase one-off sessions, concession cards and manage your personal and payment details all on the App or the Member Connect portal via the website. Please note that you must have either a trial pass, concession card or membership loaded to see the classes on the app timetable to book.

+ How do I get a Zen Planner Member App login?

You can easily sign yourself up via the 'Sign Up' option on the side menu or let us know your details and we can do it from our end.

+ 2, 3 or 4 class memberships

Our memberships provide our best weekly prices. A membership provides accountability and makes booking classes a breeze as you never need to 'top up' Easy to manage. No contracts, 4 weeks notice to cancel membership, 2 weeks notice to place membership on hold for up to 3 weeks.

+ Why should I purchase a concession card?

Concession cards are the perfect option to prepay your session and secure a discount with still have flexibility around your committment. Buy pre purchasing your concession card you do not need to go through the payment process each time you wish to book a class. In order to quick book classes via the Zen Planner Client App, clients must hold a current concession card.

10 class, 5 class and single small group fitness concessions can be purchased online using credit card via Ezidebit secure payment processing. Alternatively you can purchase in person at The PT Collective on one of your visits.

10 class concession cards are valid for 6 months, 5 class expiry 3 months and single class passes 8 days expiry (from loaidng). Small Group Fitness Concession cards enable you to attend any of our scheduled Small Group Fitness classes. These are not eligible for transfer or refund.

+ How do I book a class?

Either log into Member Connect or quick book via the Zen Planner Member app which you can download onto your smartphone (available for both Apple and Android phones). Only clients who hold a concession card or membership are able to book via the Zen Planner App. Clients booking in a one-off capacity must do so via Member Connect website.

+ How do I book a trial class or arrange a time to have a look around the studio?

You can book a single trial class or sign up for a 7 day trial pass online, or feel free to reach out and contact us either by phone 021 2444334 or email info@theptcollective.co.nz. If you would like to have a look around first, get in touch and we can tee up a time for a show-around. Trial classes are subject to availability.

+ What should I bring to class?

Please ensure when you come to your class or session you are wearing appropriate sports clothing, covered sports shoes (unless the class otherwise requires barefeet), a drink bottle and towel.

+ What if I am late for class?

As a courtesy please try and arrive at 5-10 minutes before the start of your class. This will give you a chance to get your equipment out ready to start class at the allotted time and give the instructor a chance to sign-in clients and answer any questions before the class begins. Paricularly for spin classes, please have your bike setup and ready to go by the start of class time.

+ Is my payment secure?

Ezidebit process all payments on behalf of the PT Collective. The Payment Card Industry Data Security Standard (PCI DSS) specifies requirements that merchants must adhere to when dealing with credit card details. Ezidebit is recognised as a Level 1 PCI DSS Compliant Payment Service Provider and as such has implemented the most stringent security policies and protocols to protect this sensitive data. Ezidebit has also chosen to adopt these requirements as best practice when handling any sensitive payment data including payer and client bank account and credit card details.

The PT Collective does not store your banking details.

+ What is your cancellation policy?

Due to the boutique nature of The PT Collective and the limited numbers in our small group fitness I’m sure you can appreciate that a robust cancellation policy is necessary.

Personal Training Cancellations (including Private Group’s): 24 hours or more in advance – No charge Less than 24 hours – 50% charge

No shows – 100% charge

Small Group Fitness/Casual Training: Our 5.30am, 6am, 6.30am and 7.30am classes all have an 8 hour cancellation policy, and anything other than this is 4 hours prior to the start of class. Subject to availability bookings can still be made right up to the start of the class or session, so if you are unsure if you can make it you may be better off to hold your booking until you are more certain of your plans.

+ Who are REPs?

The NZ Register of Exercise Professionals (REPS) registers individuals, exercise facilities and education providers in New Zealand, ensuring each meets the required industry standards. REPs benchmarks against the agreed fitness industry standards for exercise professionals and provide instant verification that an exercise professional meets the New Zealand standards. REPs also operates a complaints system for any person that wishes to complain about a registered trainer or registered facility.

+ What is a REPs Registered Exercise Professional?

An individual that successfully registers with REPs is called a Registered Exercise Professional. This means that they meet industry standards to deliver exercise advice and/or demonstration⁽ⁱ⁾

To maintain registration an individual must continually up-skill to keep up to date with the latest trends and developments in exercise delivery as well as holding a current first aid. This re-registration process occurs annually, so is like a “warrant of fitness check”. To protect the public, all registered exercise professionals are bound by a code of ethical practice, that covers professional standards and conduct of the individuals. REPs also has a complaints process to deal with any breaches of the code.

All REPs Registered Exercise Professionals are issued with a certificate to enable easy identification, as well as being able to be verified anytime by contacting REPs (a persons registration status is public information).

In the same way that you would use are registered Physiotherapist for injury treatment(ii), using the services of a REPs Registered Exercise Professional ensures your exercise advice is both safe and effective. Individuals registered with REPs agree to follow the industry Code of Ethical Practice (a copy of the REPs Code of Ethical Practice can be found here)